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Important Notices - learn more here
In August 2020, the personal information of thousands of Telmate users was exposed and accessed by unknown attackers. This included names, contact information, driver’s license numbers, passport numbers, Social Security numbers, payment card and financial account information, personal messages, and grievance forms. Not all of these types of information were included for all individuals. Visit https://www.viapath.com/wp-content/uploads/2024/07/Telmate-Data-Breach-Information.pdf to learn what happened and what you can do to protect your information.
Effective Dec 28, 2022: Please be advised, once created, your Friends and Family account will become inactive and is subject to forfeiture after 180 consecutive days of inactivity or non-use unless such time is shorter or longer based on governing law or contract. If an account is used by the account holder at any point in the inactivity period, the inactivity period will be reset. A refund can be obtained by calling customer service at 866-516-0115. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires.
3 Easy Steps to Talk
Deposits to an inmate’s trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global TelLink Corporation d/b/a ViaPath Technologies.
Have a question? help center
Already have an account? Make Deposit
What Services Are Available At My Facility?
Change facility?Select Your Facility Below
United States Canada Select State/Province Select FacilityAvailable services:
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PhonesYou need to create and fund an AdvancePay account, with ConnectNetwork to receive phone calls from your loved one.
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Video VisitationYou must register and fund your Video Visit account with ConnectNetwork to video visit with your loved one.
- Phone & Voicemail
- Video Visit at Facility
- Video Visit from Home
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Visit Now on DemandWith Visit Now, there's no scheduling needed, and you can visit from the GettingOut Visits Android app.
- Messages
- Photo Sharing
- TabletsYour inmate has access to tablets. Make a deposit to their account so they have more ways to be productive, and you have more ways to stay connected.
- Verification Required
Your loved one is just a visit away! Video visit from your phone or tablet. Download the new app today.
Currently available at select facilities.
What is Telmate Verified?
If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of inmates' calls. The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside. The verification process is simple and can be completed before or after creating an account.
To be verified, you can make a deposit, schedule a visit or download and complete the Telmate Verified form.
Hey Mobile Users – Stay Connected in Real Time!
Send messages, make deposits, and share photos with our FREE Android and iPhone mobile apps.
No matter where you are, our mobile apps help you stay connected with an incarcerated loved one or friend. Send messages, uploads photos, and make deposits on the go!
Copyright ©2020 GTL. All Rights Reserved.
Copyright ©2020 GTL. All Rights Reserved.
Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global TelLink Corporation d/b/a ViaPath Technologies.
(NMLS #967396)
