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Orlando Va Medical Center

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Orlando Va Medical Center was recognized by Centers for Medicare & Medicaid Services (CMS) as one of modern hospitals which are scientifically measured and assessed to have high-quality health care services for promoting health and improving the quality of life. Orlando Va Medical Center is located at 13800 Veterans Way, Orlando, FL 32827 and can be contacted via phone number (407) 631-1000.

Overview

Hospital Name: Orlando Va Medical Center
Hospital Type: Acute Care - Veterans Administration
CMS number: 10099F (Centers for Medicare & Medicaid Services provider number)
Ownership Type: Veterans Health Administration
Address: 13800 Veterans Way, Orlando, FL 32827

Provides emergency services: Yes
Able to receive lab results electronically: No
Able to track patients' lab results, tests, and referrals electronically between visits: No

Contact Info

13800 Veterans Way, Orlando, FL 32827
 Office Hours:
  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: Closed

Patient Experiences

Center for Medicare & Medicaid Services (CMS) regularly gathers feedback information from patients (and their family or friends) about their experiences with a certain hospital. In this survey, the patients shares their feelings about services they received, and whether they would recommend the hospital to someone else. This information is also very helpful to the hospital, telling where to focus such improvement efforts for better health care and services.

Patient Experience
Provider
State
Nation
Patients who reported that they "Always" received bathroom help as soon as they wanted
Provider
68%
State
61%
Nation
67%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted
Provider
11%
State
15%
Nation
10%
Patients who reported that they "Usually" received bathroom help as soon as they wanted
Provider
21%
State
24%
Nation
23%
Patients who reported that they "Always" received help after using the call button as soon as they wanted
Provider
65%
State
58%
Nation
65%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted
Provider
8%
State
13%
Nation
9%
Patients who reported that they "Usually" received help after using the call button as soon as they wanted
Provider
27%
State
29%
Nation
26%
Patients who reported that their room and bathroom were "Always" clean
Provider
75%
State
70%
Nation
74%
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean
Provider
8%
State
11%
Nation
9%
Patients who reported that their room and bathroom were "Usually" clean
Provider
17%
State
19%
Nation
17%
Patients who reported that their nurses "Always" communicated well
Provider
84%
State
76%
Nation
80%
Patients who reported that their nurses "Sometimes" or "Never" communicated well
Provider
3%
State
6%
Nation
4%
Patients who reported that their nurses "Usually" communicated well
Provider
13%
State
18%
Nation
16%
Patients who reported that their doctors "Always" communicated well
Provider
85%
State
75%
Nation
80%
Patients who reported that their doctors "Sometimes" or "Never" communicated well
Provider
3%
State
7%
Nation
5%
Patients who reported that their doctors "Usually" communicated well
Provider
12%
State
18%
Nation
15%
Patients who reported that they "Always" received help as soon as they wanted
Provider
66%
State
60%
Nation
67%
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted
Provider
10%
State
14%
Nation
9%
Patients who reported that they "Usually" received help as soon as they wanted
Provider
24%
State
26%
Nation
24%
Patients who reported that their pain was "Always" well controlled
Provider
N/A
State
69%
Nation
71%
Patients who reported that their pain was "Sometimes" or "Never" well controlled
Provider
N/A
State
8%
Nation
7%
Patients who reported that their pain was "Usually" well controlled
Provider
N/A
State
23%
Nation
22%
Patients who reported that staff "Always" explained about medicines before giving it to them
Provider
72%
State
57%
Nation
62%
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them
Provider
14%
State
25%
Nation
19%
Patients who reported that staff "Usually" explained about medicines before giving it to them
Provider
14%
State
18%
Nation
19%
Patients who reported that NO, they were not given information about what to do during their recovery at home
Provider
11%
State
17%
Nation
14%
Patients who reported that YES, they were given information about what to do during their recovery at home
Provider
89%
State
83%
Nation
86%
Patients who "Agree" they understood their care when they left the hospital
Provider
31%
State
43%
Nation
42%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital
Provider
5%
State
8%
Nation
6%
Patients who "Strongly Agree" they understood their care when they left the hospital
Provider
64%
State
49%
Nation
52%
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital
Provider
28%
State
37%
Nation
36%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital
Provider
4%
State
7%
Nation
5%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
Provider
68%
State
56%
Nation
59%
Patients who "Agree" that the staff took my preferences into account when determining my health care needs
Provider
37%
State
47%
Nation
47%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs
Provider
6%
State
10%
Nation
7%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
Provider
57%
State
43%
Nation
46%
Patients who "Agree" that they understood their responsiblities in managing their health
Provider
31%
State
43%
Nation
44%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health
Provider
4%
State
8%
Nation
5%
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
Provider
65%
State
49%
Nation
51%
Patients who reported that NO, they did not discuss whether they would need help after discharge
Provider
13%
State
19%
Nation
15%
Patients who reported that YES, they did discuss whether they would need help after discharge
Provider
87%
State
81%
Nation
85%
Patients who reported that their doctors "Always" explained things in a way they could understand
Provider
81%
State
70%
Nation
75%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand
Provider
4%
State
9%
Nation
6%
Patients who reported that their doctors "Usually" explained things in a way they could understand
Provider
15%
State
21%
Nation
19%
Patients who reported that their doctors "Always" listened carefully to them
Provider
83%
State
73%
Nation
79%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them
Provider
3%
State
8%
Nation
5%
Patients who reported that their doctors "Usually" listened carefully to them
Provider
14%
State
19%
Nation
16%
Patients who reported that their doctors "Always" treated them with courtesy and respect
Provider
92%
State
82%
Nation
86%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect
Provider
2%
State
5%
Nation
3%
Patients who reported that their doctors "Usually" treated them with courtesy and respect
Provider
6%
State
13%
Nation
11%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
Provider
6%
State
11%
Nation
8%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
Provider
15%
State
22%
Nation
20%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Provider
79%
State
67%
Nation
72%
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
Provider
84%
State
71%
Nation
75%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for
Provider
5%
State
12%
Nation
9%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.
Provider
11%
State
17%
Nation
16%
Patients who reported that their nurses "Always" explained things in a way they could understand
Provider
79%
State
71%
Nation
75%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand
Provider
3%
State
8%
Nation
5%
Patients who reported that their nurses "Usually" explained things in a way they could understand
Provider
18%
State
21%
Nation
20%
Patients who reported that their nurses "Always" listened carefully to them
Provider
82%
State
72%
Nation
77%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them
Provider
5%
State
7%
Nation
5%
Patients who reported that their nurses "Usually" listened carefully to them
Provider
13%
State
21%
Nation
18%
Patients who reported that their nurses "Always" treated them with courtesy and respect
Provider
90%
State
83%
Nation
87%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect
Provider
2%
State
4%
Nation
3%
Patients who reported that their nurses "Usually" treated them with courtesy and respect
Provider
8%
State
13%
Nation
10%
Patients who reported that the area around their room was "Always" quiet at night
Provider
58%
State
58%
Nation
62%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night
Provider
12%
State
12%
Nation
9%
Patients who reported that the area around their room was "Usually" quiet at night
Provider
30%
State
30%
Nation
29%
Patients who reported NO, they would probably not or definitely not recommend the hospital
Provider
4%
State
8%
Nation
6%
Patients who reported YES, they would definitely recommend the hospital
Provider
81%
State
67%
Nation
70%
Patients who reported YES, they would probably recommend the hospital
Provider
15%
State
25%
Nation
24%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
Provider
60%
State
43%
Nation
48%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects
Provider
24%
State
37%
Nation
30%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects
Provider
16%
State
20%
Nation
22%
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge
Provider
9%
State
15%
Nation
13%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
Provider
91%
State
85%
Nation
87%
N/A  Data not available.

This hospital data was updated by using the dataset publicized on Feb 19th, 2025 by the Centers for Medicare and Medicaid Services (CMS). If you found out anything that is incorrect and want to change it, please follow this Update Dataguide.


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