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Account Security

Protecting your privacy and account security is our top priority — that's why we use the latest encryption technology to give you peace of mind while you access your account online. In addition to our safeguards, here are some important steps you can take to protect your privacy and Victoria's Secret account information:

To protect your username and password:

To ensure the best online browsing experience:

To keep your device and personal information protected:

All Security Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

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Contact Us

Customer Care
1-800-695-9478
TDD/TTY
1-800-695-1788
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays

Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

Customer Care Address

Comenity Bank
PO Box 182273
Columbus, OH 43218-2273

Bread Financial logo

Copyright © 2024 Comenity LLC. This site gives access to services offered by Comenity Bank, which is part of Bread Financial.

Victoria's Secret Credit Card Accounts are issued by Comenity Bank. 1-800-695-9478 (TDD/TTY: 1-800-695-1788)

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