Over-the-counter (OTC) allowance benefit
An OTC allowance benefit for the things you need
The OTC allowance benefit can be used to buy eligible non-prescription items, plus health and wellness items. There are 2 types of OTC allowance benefits: OTC Mail Order or OTC Allowance.
If your plan has the OTC Mail Order allowance benefit, it can be used at CenterWell Pharmacy™ online.
If your plan has the OTC Allowance benefit loaded to a Humana Spending Account Card, you can use the card to purchase eligible OTC items at participating network retailers including brick-and-mortar retail locations including CenterWell Pharmacy and CenterWell Pharmacy™ online. You can check the balance of your OTC Allowance benefit by calling the number on the back of your Humana Spending Account Card: 855-396-0691 (TTY: 711), 24 hours a day, 7 days a week.
Find participating retailers near you.
Save on items you use every day
Your OTC allowance benefit is good for a variety of products including:
- Vitamins and minerals
- Pain relievers, cough drops and other OTC medicines
- Toothbrushes, toothpaste, denture cream and tablets
- Cleansing wipes and bladder control pads
- Bandages and first aid supplies
- Stomach remedies
Continue saving all year long
Your OTC allowance benefit is built into your plan and costs you nothing extra. Depending on your plan, you may receive a monthly allowance benefit or a quarterly benefit.
If your plan has the roll over feature on your OTC allowance benefit, your unused balance will roll over to the next period (month or quarter) and will expire at the end of the plan benefit year on Dec. 31st. If your OTC allowance benefit does not roll over, it expires at the end of each month or quarter depending on your plan.
3 easy ways to get your OTC mail-order products from CenterWell Pharmacy
Online
Once you’re signed in, you can easily shop all of our products in the OTC store.
Shop online now
Mobile
A fast, easy and convenient way to order. Shop OTC products whenever and wherever you’d like with the CenterWell Pharmacy mobile app.
Download the CenterWell Pharmacy app on the App Store
Download the CenterWell Pharmacy Android app on Google Play
Mail or Fax
Download the OTC Health and Wellness Products catalog . When you’re ready, fill out the order form on pages 3 and 4 and mail it to:
CenterWell Pharmacy
P.O Box 1197
Cincinnati, OH 45201-1197
or fax it to:
800-379-7617
Contact us with questions
If you have questions about your OTC allowance eligibility or status, contact Member Services:
- Individual Medicare plan members can call 800-457-4708 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m.
- Group Medicare plan members can call the number listed on the back of your Humana member ID card, Monday – Friday, 8 a.m. – 8 p.m., Eastern time
Our health benefit plans have exclusions and limitations and terms under which the coverage may be continued in force or discontinued. For costs and complete details of the coverage, refer to the plan document or call or write your Humana insurance agent or the company. In the event of any disagreement between this communication and the plan document, the plan document will control.
This communication does not guarantee benefits and does not indicate all services received will be covered by your plan. Please refer to your Evidence of Coverage or call Customer Service at the number on the back of your Humana ID card to confirm that the service will be covered by your plan.
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