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OTC Benefit

phone with sunshine app 

It’s easy to use your a month benefit

  • View a full catalog (PDF) of covered items and instructions on how to order. Options include:
  • Order online or on the OTC Health Solutions mobile app to have items shipped to your home.
  • Order by phone at 1-888-262-6298, Monday through Friday, 9 a.m. to 8 p.m. Eastern to have items shipped to your home.
  • Shop in person at select CVS stores. Check the store locator or call OTC Health Solutions at 1-888-628-2770 (TTY: 711) to find a store nearby.

Use your a month to get items like baby wipes, allergy products, pain relief medicine and more. You can also get everyday items like laundry detergent, soap and toothbrushes.

Frequently Asked Questions

How Do I Place An Order Online?

The fastest and easiest way to order 24/7 is by the online OTC booklet. Online orders must be sent by 11:59 p.m. Eastern to be processed the same day.

How to place an order through our website:

Create an account

  • If it is your first time placing an order online, you will need to create an account.
    • Choose the “Create Account” button and follow the steps.
    • You will need your member ID, date of birth, ZIP code and current email address. Each member registering needs to have a separate email address. If a member shares an email address with a spouse or caregiver who also has an OTC account, they will only be able to register one account.
    • You will also need to create a password.
  • If you need help to find your member ID, select “Get help locating your member ID.”
  • Remember to save your password for future orders. You will need your member ID or email address along with your password to sign in again.
  • If you forget your password, choose the “Forgot Password?” button to make a new one.

Place an order

  • Once you sign in, your benefit amount and balance will show at the top of the page.
  • Search through the available items and add to your basket. Your order total will be taken from your balance.
  • Once you are ready to place your order, choose “Checkout.”
  • You will receive email notifications with the latest status updates as we’re processing your order.
  • Please review the order frequency limits found on the FAQs to avoid missing benefit amounts.

Reminder: Orders must be placed by 11:59 p.m. Eastern of the last day of the month. Orders can only be cancelled within 30 minutes after being processed.

How Do I Place An Order By Phone (IVR System)?

  1. Call OTCHS using the phone number on file.
    • Note: The phone number on file is the number provided to OTCHS by your health provider. If you wish to use a different number to order through the IVR system, you can provide it to an OTCHS agent it be added to your account.
  2. Once the system finds your account, enter your date of birth in MMDD format.
  3. The system will verify the name and address on the account.
  4. Please enter the number of the item code.
    • Example: If you want to order item “B33 unscented wipes,” you will select “33” and wait for the prompt to confirm the item. The system will read back the item name and quantity and ask if the selection is correct. Please allow the system to complete the statement before making your selection.
    • If yes, the item will be added to your cart.
    • If no, the system will allow you to edit the item or the quantity.
  5. Once the order is completed, you will have the choice to review the items in the cart or place the order.
    • If you place the order without review, the system will give you a confirmation number and the call will end.
    • You can review your order, edit the items, start over, place the order, or speak with an agent.

Note: If you choose to speak to an agent, your items will not be saved, and you will have to restart your order.

What Is The OTC Benefit?

The OTC benefit offers you an easy way to get generic over-the-counter health and wellness items by going to any OTC Health Solutions-enabled CVS Pharmacy®, CVS Pharmacy y mas®, or Navarro® store. You can also order by phone at 1-888-262-6298 (TTY: 711) or via the OTC online booklet. You order from a list of approved OTC items, and OTC Health Solutions will mail them to your home address.

How Do I Place An Order In Person?

You can pick up your OTC items at any OTC Health Solutions® (OTCHS) enabled store. To find the closest location use the store locator. 

How to use your OTC Health Solutions benefits in store:

  1. Refer to your health plan OTC booklet (PDF).
  2. Find approved items in your booklet. Only the items listed in your booklet are available through your plan.
  3. Go to any OTCHS enabled CVS Pharmacy®, CVS Pharmacy y mas®, or Navarro® store.
    IMPORTANT: Not all CVS stores participate in this benefit. To find the closest location, use the store locator or call OTCHS at 1-888-628-2770 (TTY: 711).
  4. Look for the OTCH indicator on the top right of the shelf label and review the SKU number for item eligibility. Items are in the dedicated OTCHS section or in the aisles throughout the store.
  5. Go to any front store register to check out and give the cashier your member ID card.

Not all items are available in all stores. If your item is not available, call OTCHS or visit your plan’s web page to process your order.

Please note that the regular retail price in the store may vary. For prices that apply when you use your OTC benefits, please refer to this booklet. Item prices cannot be combined with promotional offers or ExtraBucks® Rewards. Not all items will be carried in all CVS® OTCHS enabled stores.

How Much Is My OTC Benefit?

You receive a month to use on OTC products.

How Often Can I Use My OTC Benefit?

Your OTC benefit can be used multiple times throughout the month.

Can I Carry Over Unused Benefit Amount To The Next Benefit Period?

Unused benefit amounts do not roll over to the next month.

Can I Order More Than My Benefit Amount?

You cannot order more than your benefit amount online or by phone. However, you may go over your benefit amount at an OTC Health Solutions-enabled CVS Pharmacy®, CVS Pharmacy y mas®, or Navarro® store and pay the difference out of pocket.

Are All Items Available At The Stores?

Not all items are available in stores. Items marked with a “8” in the booklet can only be ordered over the phone or online.

Is There A Limit On The Number Of Items I Can Order?

There is no limit on the number of items you may order. You can order up to 3 units per any single item, per month/quarter. There are some items that have special limits. These are marked with a star or sqare in the booklet.

How Long Will It Take To Receive My Order?

Most orders will arrive in less than 7 business days. It may take longer during peak volume periods as well as for orders that have hazardous items. If you have not received your order within 14 days, please call OTC Health Solutions at 1-888-262-6298 (TTY: 711).

Can I Cancel My Order Once It Has Been Placed?

Orders can only be cancelled within 30 minutes after being placed. To cancel an order, you can use our automated IVR system or talk to an agent.

How Do I Know If My Order Was Placed?

Once the order has been placed, you will receive a confirmation number. Always make sure to receive and keep your confirmation number.

Can I Track My Order?

You can use our automated IVR system or opt in to receive tracking information by email or text. Simply advise an agent when placing your order.

How Can I Order Another Booklet?

You will receive a digital version of the OTC booklet (PDF) with every tracking email/text. You can also order a copy using our automated IVR system, calling OTCHS, or by printing one from the plan web page.

Where Can I Get More Information About The Items?

In this booklet you will find SKU numbers that can be used at CVS website to look up the images and ingredient information.

How Will The Items Be Shipped?

Items are shipped via USPS to your home at no charge to you. If you have not received your items within 14 days after ordering, please call 1-888-262-6298 (TTY: 711), Monday to Friday, 9 a.m. to 8 p.m. local time.

More Notes

  • To order certain vitamin and mineral supplements, it is recommended that you talk with your physician before placing an order.
  • Items in the booklet are for personal use and may be ordered only for the enrollee.
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Sunshine Health is a managed care plan with a Florida Medicaid contract. The benefit information provided is a brief summary, not a complete description of benefits. Limitations, co-payments and restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/co-insurance may change. For more information contact the Managed Care Plan.


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Sunshine Health

P.O. Box 459089
Fort Lauderdale, FL 33345-9089

Phone: 1-866-796-0530
TTY: 1-800-955-8770
Monday-Friday 8 a.m.-8 p.m. Eastern

You will need Adobe Reader to open PDFs on this site.

Download the free version of Adobe Reader.

Download Adobe Reader

You will need Adobe Reader to open PDFs on this site.

Download the free version of Adobe Reader.

Download Adobe Reader

Sunshine Health is a managed care plan with a Florida Medicaid contract. The benefit information provided is a brief summary, not a complete description of benefits. Limitations, co-payments and restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/co-insurance may change. For more information contact the Managed Care Plan.

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